Hi everyone, I’m Brett and I’m part of the Think:Digital team based in Birmingham City University.
I have been involved in web and digital technologies ever since my school days, from creating basic website in Frontpage and Dreamweaver. I’ve worked in several different departments throughout my time at Central England Co-operative, from the very early days of updating a website for a reverse auction Travel business, to working alongside the graphic designer as a web designer to moving to IT and taking my first steps as being a developer.
My day job is Enterprise and Digital Architect. This involves creating a technological vision for the Society. My remit is to look at everything from process simplification and identifying new systems to planning large scale migrations to things such as Office 365 and Azure. My first tasks in the role were to identify a new hand-held terminal device for our back office Retail colleagues and to select a completely new till hardware solution for our Retail stores. Over the past couple of years, I have helped embed Jira as our project and issue tracking solution for the development team (after using Trello for a number of years) and Confluence to replace our file-based knowledge articles. For a longer term view on our roadmap, I helped the Infrastructure team use Roadmunk to give a management overview on what that team is working on. All of these tools have a clear focus on collaboration and transparency, something we’re always looking to improve on in the business.
However, when based in Birmingham, I am responsible for two things; building a partner network of other like-minded businesses and start-ups and to suggest digital solutions to help us solve some of the challengers our customers face today. I have already met several people and spoken to several organisations who can really help us with our mission of keeping the customer at the heart of what we do as a Society, not just from a digital point of view. For example, last week, Tom and I met Practical Action, a global innovator, inspiring people to discover and adopt ingenious, practical ways to free themselves from poverty and disadvantage. We’re already looking at how we can partner to make a real difference, here and abroad.
Next up, is to start to really define our Customer Journeys and Personas. After all, if we don’t know our customer, how can we build them a solution that’s fit for purpose?
I’m always on the lookout for new tools, tech and trends which will help us solve some of the business challenges we have. If you see anything which you find interesting, email me at firstname.lastname@example.org