Daily Archives:

29th June 2018

CXJM

CXJM : customer experience journey mapping – kick off

What is CXJM? This week we have been working on customer experience journey mapping or CXJM for those who hate vowels. CXJM will be a key part of our approach going forward. The idea is that the majority of our forthcoming experiments and work will be approached from the perspective…

meet the team

meet the team: nicky

Hi, I am Nicky, I am currently working with the think:digital team. Part of my role is to understand and enhance the experience of our Customers, whether they are visiting our retail, travel or funeral business. During the process of learning about our Customers and how to meet their needs,…