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thomas.davis

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Using Digital Tools to help Out and about

Who are Out and About? Out and about are the CEC’s LGBTQ+ support group aiming to help our Colleagues, Customers and Members to understand and embrace people of all gender and sexual orientation through education and collaboration. Why are we using digital tools? The group is still in its early…

Design Sprint Design Thinking

Our First Design Sprint!

Our First Design Sprint! We recently finished our first 5 day design sprint! It was a fantastic/ exhausting week and we had some really great insights which ended with a brilliant prototype which we have tested with real people! What is a design sprint? A design sprint is a 5…

digitools

how might we note taking – digitool

Hi all, Tom here, Last week we were approached by IT continuous improvement engineer Neale Mclaughlin to help resolve a problem which had arose around data storage. When I have tried to tackle this size and type of problem in the past we have pulled a few colleagues in a…

CXJM Design Thinking digitools

retail digitools, bcu open day work shop, funeral design sprint and IT problem solve session

Hi all, Tom here, another busy week here at think:digital! Tuesday saw a visit from our Retail colleagues. Regular contributor John Mangan and his colleagues from the west 4 region came to visit and see how our digitools are being used to identify areas we can be impacting to make…

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Using Digitools in a day to day environment and our first Design Sprint confirmed!

Hi All, Tom here, Last week was very busy one here at think:digital. We currently have over 20 pieces of work in flight ranging from scheduled visits from externals and colleagues from across the business to our first full design sprint and a work shop with the society’s LGBTQ+ group…

community CXJM Design Thinking

Using Digital tools in the community

Radical Help Recently we have also been reading the book Radical Help by Hilary Cottam which was suggested by David Grady, the book is real eye opener about ways to approach the welfare state and in some part has echos of the tools we are currently using and the ideas…

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CXJM : session 2 the work starts here

Welcome to the real world This week we completed our second round of customer journey mapping which was a great success. On this occasion we used two real life scenarios from funeral and retail. Our Scenarios For the Funeral scenario we had a persona created by Nicci Clarke and Karen…

Think 10x
Design Thinking

Design thinking

What is design thinking? Design thinking is an method of understanding, developing and testing solutions to problems. Like a lot of the other tools and methods we are looking at here at think:digital, design thinking is an iterative process meaning an end goal is reached by creating ideas and building…

CXJM

CXJM : customer experience journey mapping session @ BCU

Hi all, Tom here, What a day! Today we had colleagues from across the business attend our BCU office to take part in a fast paced customer journey mapping session. After a 6 minute introduction we were thrown straight in to a live case study which as a way of…

CXJM

CXJM : customer experience journey mapping – kick off

What is CXJM? This week we have been working on customer experience journey mapping or CXJM for those who hate vowels. CXJM will be a key part of our approach going forward. The idea is that the majority of our forthcoming experiments and work will be approached from the perspective…