digitools

how might we note taking – digitool

Hi all, Tom here, Last week we were approached by IT continuous improvement engineer Neale Mclaughlin to help resolve a problem which had arose around data storage. When I have tried to tackle this size and type of problem in the past we have pulled a few colleagues in a…

CXJM Design Thinking digitools

retail digitools, bcu open day work shop, funeral design sprint and IT problem solve session

Hi all, Tom here, another busy week here at think:digital! Tuesday saw a visit from our Retail colleagues. Regular contributor John Mangan and his colleagues from the west 4 region came to visit and see how our digitools are being used to identify areas we can be impacting to make…

Uncategorised

Using Digitools in a day to day environment and our first Design Sprint confirmed!

Hi All, Tom here, Last week was very busy one here at think:digital. We currently have over 20 pieces of work in flight ranging from scheduled visits from externals and colleagues from across the business to our first full design sprint and a work shop with the society’s LGBTQ+ group…

community CXJM

Applying Digital tools in Chelmsley Wood

Hello all, Nicky here, In my day job I am the manager of Chelmsley Wood retail store and was interested in how I could apply our digital toolkit in the surrounding area.¬†Last week saw a really positive meeting with Sue Watson, a local education authority officer with Solihull council.¬† We…

Digital signage in retail store
Futures tech

In-store marketing – digital signage

Most modern shoppers are used to seeing digital signage across many retail outlets. Ranging from large 4K plasma screens to digital shelf edge labels, this technology is becoming not only more ubiquitous but more eye-catching. But what are the benefits of this technology? The dynamism of the content that can…

community CXJM Design Thinking

Using Digital tools in the community

Radical Help Recently we have also been reading the book Radical Help by Hilary Cottam which was suggested by David Grady, the book is real eye opener about ways to approach the welfare state and in some part has echos of the tools we are currently using and the ideas…

Uncategorised

CXJM : session 2 the work starts here

Welcome to the real world This week we completed our second round of customer journey mapping which was a great success. On this occasion we used two real life scenarios from funeral and retail. Our Scenarios For the Funeral scenario we had a persona created by Nicci Clarke and Karen…

Think 10x
Design Thinking

Design thinking

What is design thinking? Design thinking is an method of understanding, developing and testing solutions to problems. Like a lot of the other tools and methods we are looking at here at think:digital, design thinking is an iterative process meaning an end goal is reached by creating ideas and building…

Image of self checkout in supermarket
Futures tech

Self checkouts – what’s the future?

In Retail, there isn’t a consumer technology that splits opinion quite like self checkouts. Personally, I like the speed and ease of use (except for the ‘unexpected item in the bagging area’ message); they enable me to go into the shop, get what I want and get out again relatively…

CXJM

CXJM : customer experience journey mapping session @ BCU

Hi all, Tom here, What a day! Today we had colleagues from across the business attend our BCU office to take part in a fast paced customer journey mapping session. After a 6 minute introduction we were thrown straight in to a live case study which as a way of…